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MyWave Receives Frost & Sullivan’s Global Enabling Technology Leadership Award
- Published July 28, 2016 9:54AM UTC
- Publisher Wholesale Investor
- Categories Company Updates
July 26th 2016, PRNewswire
Based on its recent analysis of the customer experience market, Frost & Sullivan has selected intelligent assistant company MyWave as the recipient of its 2016 Global Enabling Technology Leadership Award.
According to Alexander Michael, Director of Consulting for Frost & Sullivan, “The Award reflects MyWave’s overall technology leadership in the global intelligent assistant market.”
The world is about to cross the inflection point in the progress of artificial intelligence (AI). Intelligent assistants are probably the best example of a practical AI-based system, but many so-called intelligent assistants underwhelm customers because the intelligence displayed is severely limited and their use cases are restricted to customer self-service within tight boundaries.
“In this context—and unlike its peers that have simply offered incremental upgrades of their legacy technologies—MyWave’s Frank is a wholly innovative solution,” said Michael.
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