Flamingo AI (ASX: CR8) Release Virtual Assistant for Nationwide Insurance

KEY TAKEAWAYS:

• After a successful soft launch, the Flamingo Cognitive virtual assistant platform ROSIE will now be used by customers of National Insurance for browsing and even purchasing financial products.
• Cre8tek, the company behind Flamingo Customer Experience, Inc. which launched the platform, experienced a 20% increase in its share price a day after the post-testing started.
• The virtual assistant platform ROSIE is expected to improve the company’s Customer Relationship Management and Customer Support and reduce its operational cost.

Flamingo AI, creates AI-powered Virtual Customer Assistants helping businesses improve online sales conversion rates and customer experiences. The company have started the post-testing of ROSIE, a Flamingo Cognitive virtual assistant platform, for Nationwide Insurance. ROSIE is expected to make the selling of financial products online more efficient.

After the virtual assistant’s soft launch, the customers of Nationwide Insurance can now use the platform to view pages and even to purchase financial products on their mobile or desktop devices. Nationwide Insurance, which is a Fortune 100 company based in the United States, will use the platform for their Guaranteed Retirement Income product.

“We are excited to see the impact that introducing Flamingo’s virtual assistant, ROSIE, has on the decision-making process for our customers who are considering Guaranteed Retirement Income from Nationwide.”
This deployment further strengthens the relationship with Nationwide, which has been a client of Flamingo’s since 2015,” Nationwide Innovation Lead Scott Bair said.

Cre8tek, which acquired Flamingo Customer Experience, Inc. in 2016, experienced a 20% surge in the company’s share price to 8.4 cents from 6.9 cents after this was announced. This was an added boost to Cre8tek’s performance in the ASX as its shares have experienced a continuous increase in the past three months at $0.078.

Flamingo, which is an Enterprise SaaS company, has two virtual assistant products called ROSIE and MAGGIE.

Gartner earlier called Flamingo a Cool Vendor in the category of Customer Relationship Management and Customer Support. Gartner also named five innovative vendors that can deliver superior customer service experience through their applications and Flamingo was included in the list. Flamingo’s virtual assistant platform is expected to help reduce National’s operational cost.

Investors are, however, cautioned not to take the latest performance of Cre8tek as an indication of its performance in the future. The post-testing of the new product, which influenced the company’s good performance, is subject to unpredictable events and market forces which could affect future performance.

About Flamingo AI (ASX: CR8)

Based in NYC and Sydney, Flamingo is an enterprise technology (SaaS) company in the emerging fields of Machine Learning and Conversational Commerce that helps businesses to automate online customer experiences for financial services. Flamingo provides a suite of AI-powered Virtual Customer Assistants helping businesses to improve online sales conversion rates, customer experiences and reduce service costs. Our Virtual Customer Assistants, powered by Flamingo’s AI ‘ROSIE’ & ‘MAGGIE’, seamlessly combine chat, smart workflow, natural language processing and machine learning to automatically guide your customers through their online sales or service journey and help them to achieve what they set out to do. This means convenient, more personalised and faster online customer experiences.

Flamingo was acquired by ASX listed Cre8tek Limited in June 2016. The company’s ordinary shares are traded on the Australian Securities Exchange (ASX) under the ticker code CR8.